If it is not right, we will help you sort it out.
If something arrives damaged, incorrect, or just not right, contact us before you send it back and we will walk you through the next step.
Physical product returns
- Start with support
Email [email protected] with your order details before you return a product.
- Condition matters
Return the item in its original condition and packaging unless the issue is damage, defect, or a fulfillment error.
- Exchange requests
If you need a size swap, replacement, or another correction, contact the team first so you do not waste time on the wrong route.
Software and digital products
- Digital delivery review
Downloads and software follow a different review path because they are delivered electronically.
- Access or defect issues
If a digital product does not arrive properly or does not work as expected, send support the product name and order information.
- Resolution path
We review each software issue individually and respond with the right next step for access, replacement, or refund review.
Damaged or incorrect orders
If something arrives damaged, defective, or clearly incorrect, email [email protected] as soon as you can and include photos when it helps so the team can review it quickly.