Frequently Asked Questions

What products do you offer?

We offer a curated selection of Blackrock Engineering branded merchandise, professional engineering services, and innovative digital products designed for developers and engineers.

How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number on the carrier’s website to track your package.

What is your return policy?

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original packaging and condition. Customized products are non-returnable unless defective.

How do I contact customer support?

You can reach our customer support team via email at support@store.blackrock-engineering.ca or through the Contact Us page on our website.

Do you offer custom engineering services?

Yes, we provide custom software development, system architecture consulting, and technical support tailored to your project needs.

Are your digital products compatible with all platforms?

Our digital products are designed to be compatible with most common platforms and tools. Please check individual product descriptions for specific requirements.

How do I reset my account password?

You can reset your password by clicking the “Forgot Password” link on the login page and following the instructions sent to your email.