The straight answer on what we collect, what we use, and how we protect it.

When you shop, sign in, or contact us, you trust us with your information. This page shows you what we keep, why we keep it, and the control you have.

Covers

Orders, accounts, support, browsing

Includes

Data use, rights, cookies, retention

Contact

[email protected]

You should know exactly how your information moves through this storefront. This policy covers the details behind your account, your orders, your support requests, and your browsing on Blackrock Engineering.

1. Information We Collect

We collect the information you give us when you buy, sign in, ask for help, or stay in touch with us. That can include:

Full name, email address, phone number, and billing or shipping addresses.
Account credentials such as username and password.
Payment information processed securely by our payment providers.
Usage data such as IP address, browser type, and pages visited.
Cookies and tracking technologies to enhance your experience.

2. How We Use Your Information

To process, ship, and support your orders.
To run your account and help when you need us.
To send order updates, account messages, and marketing only where allowed.
To make the storefront, products, and support experience better.
To meet legal requirements and help prevent fraud or misuse.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where required.
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests such as improving services and preventing fraud.

4. Sharing Your Information

We do not sell your personal data. We only share it with trusted partners that help us take payment, ship orders, run the storefront, or support you, and they only get what they need to do that work.

5. International Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in accordance with GDPR.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right to access and receive a copy of your data.
Right to rectify inaccurate or incomplete data.
Right to erasure ("right to be forgotten") in certain circumstances.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.
Right to lodge a complaint with a supervisory authority.

8. Cookies and Tracking

We use cookies and similar tools to keep the site working, understand traffic, and improve your experience. You can manage cookie settings in your browser.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Children’s Privacy

Our services are not directed to individuals under 16 years old. We do not knowingly collect personal data from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about your data or want to exercise your privacy rights, contact us at [email protected].