Get the answer and keep moving.
Find quick answers on orders, products, software delivery, and account access before you lose time chasing them down.
You will find Blackrock Engineering gear, practical software, and other products made for real engineering work.
Once your order ships, you will get a tracking number by email so you can follow the package with the carrier.
Most new, unopened physical items can be returned within 30 days of delivery. If you are dealing with a custom item, digital product, or damaged shipment, contact support first so you get the right next step.
Reach support at [email protected] or use the Contact page when you need help with an order, product, or download.
If you need project-specific engineering or technical support beyond the storefront, use the contact page and tell us what you are working on.
Requirements vary by product, so check the product page for the exact platform, software, or workflow details before you buy.
If you can still sign in, change your password from your profile page. If you are locked out, use the “Forgot Password” link on the login page and follow the instructions sent to your email.